Privacy Policy

At E-Health Network, we are committed to safeguarding your personal information and maintaining transparency about how we collect, use, store, and share your data. This Privacy Policy complies with applicable U.S. laws, including the Health Insurance Portability and Accountability Act (HIPAA), Georgia state laws, and international data privacy standards such as the General Data Protection Regulation (GDPR) for applicable users outside the U.S. By using our telehealth services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

E-Health Network collects two types of information to provide and enhance our telehealth services:

1. Personal Information

• This includes data that can identify or contact you, such as:
  • Name, address, phone number, email address, and date of birth
  • Health information, medical history, and consultation details
  • Payment and billing information
• How We Collect Personal Information:
  • During scheduling, consultations, or through forms on our secure Patient Portal.

2. Non-Personal Information

• This includes technical and analytical data, such as:
  • Device type, browser, IP address, and usage patterns
• Purpose: To enhance website functionality, security, and user experience.

How We Use Your Information

We use the information we collect to:

• Facilitate consultations, diagnoses, and treatments
• Communicate with you about appointments and healthcare updates
• Process payments securely
• Comply with legal and regulatory obligations
• Improve service delivery through research and analysis (using anonymized data)

Information Sharing

We will never sell or rent your personal information. Your data may only be shared under these circumstances:

1. Healthcare Providers:
   To licensed professionals involved in your treatment for care delivery.
2. Third-Party Service Providers:
   To vendors supporting operations (e.g., payment processors, IT services) under strict contractual agreements.
3. Legal Compliance:
   To comply with applicable laws, regulations, or court orders.
4. International Transfers:
   For users outside the U.S., your data may be transferred to servers in the United States. By using our services, you consent to this transfer.
5. With Your Consent:
   For purposes outside this policy, with your explicit authorization.

Your Rights

Under Georgia Law

As a resident of Georgia, you have the right to:

• Access your medical records through our secure Patient Portal
• Request corrections to your personal information
• Restrict the use of your data for marketing or non-essential purposes
• File a complaint with the Georgia Department of Community Health if you believe your privacy rights have been violated

Under GDPR (For International Users)

If you reside in the European Union or other regions subject to GDPR, you have additional rights, including:

• The right to request data portability
• The right to object to data processing
• The right to withdraw consent at any time To exercise these rights, contact us at admin@e-healthnetwork.us.

Data Security

E-Health Network employs robust measures to protect your information, including:

• End-to-end encryption for all data transmission
• Multi-factor authentication for account access
• Regular security audits and employee training While we strive to ensure the highest level of data security, no system is immune to potential breaches. By using our services, you acknowledge and accept these risks.

Retention of Information

• Personal Data: Retained only as long as required to fulfill healthcare or legal obligations.
• Non-Personal Data: Retained indefinitely for analytics and improvement purposes.

Upon request, we will securely delete your personal data, provided it is no longer needed for legal or operational purposes.

Cookies and Tracking Technologies

E-Health Network uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device to collect information about how you use our website.

• Purpose of Cookies: To improve website functionality and provide personalized experiences.
• Managing Cookies: You can disable cookies in your browser settings, but some features of our website may not function properly.

International Compliance

E-Health Network complies with GDPR for users in applicable jurisdictions, ensuring:

• Transparent data collection practices
• The ability for users to request the deletion or transfer of their data
• Adherence to data minimization principles

Updates to This Policy

E-Health Network reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website, and significant changes will be communicated directly to you through email or the Patient Portal.

Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any disputes arising from the use of our services shall be resolved through arbitration in Georgia.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:

• Email: admin@e-healthnetwork.us
• Mail: E-Health Network, 8735 Dunwoody Place #5586, Atlanta, GA 30350, USA

Effective Date: November 1, 2024