Frequently Asked Questions
Frequently Asked Questions
General FAQs
No, we do not accept insurance at this time. Our services are offered at competitive rates to ensure accessibility for all patients.
We do not accept cash payments. All payments are processed securely online through the following methods:
o American Express
o Discover
o Mastercard
o Visa
E-Health Network operates online but is headquartered at:
8735 Dunwoody Place #5586, Atlanta, GA 30350, USA
Our telehealth services are available during the following hours:
o Monday – Friday: 8:00 AM – 11:00 PM
o Saturday – Sunday: 8:00 AM – 11:00 PM
Appointments are required for all services. You can request an appointment online through our secure Patient Portal or through our website at E-healthnetwork.us
Yes, E-Health Network is a fully virtual telehealth service offering convenient remote consultations for a wide range of conditions. Explore our Telehealth Services page for more details.
Yes, please notify us if you need to cancel or reschedule your appointment. You can manage your appointments through our secure Patient Portal.
All medical records are securely stored in our integrated EHR system. You can access them anytime through your Patient Portal.
Consultations and Services FAQs
E-Health Network offers the following types of consultations:
o Messaging Consultations: Secure text-based consultations for non-urgent issues.
o Urgent Messaging Consultations: Priority messaging service for urgent but non-emergency concerns.
o 15-Minute Video Consultations: Virtual face-to-face visits for more comprehensive evaluations.
o Excuse Letters for School and Work: Provided as needed after appropriate consultations.
o Messaging Consultations: Visit summary available within 4 hours of booking.
o Urgent Messaging Consultations: Visit summary available within 2 hours of booking.
o 15-Minute Video Consultations: Visit summary available within 4 hours of booking.
o Choose a Messaging Consultation for non-urgent medical questions or ongoing care.
o Select an Urgent Messaging Consultation for time-sensitive issues that don’t require a video visit.
o Opt for a 15-Minute Video Consultation if you need a more in-depth discussion with a provider.
o Request an Excuse Letter if you need documentation for school or work after your consultation.
Yes, excuse letters are available after any consultation if deemed appropriate by the provider. Simply request one during your visit.
E-Health Network provides care for many common conditions, including but not limited to:
o Infections: UTIs, sinusitis, seasonal allergies, influenza.
o Skin Conditions: Athlete’s foot, eczema, scabies.
o General Health Concerns: Cold and flu symptoms, nausea, motion sickness.
o Mental Health: Anxiety, stress, and more.
Visit our Conditions We Treat page for a full list of services.
If your provider determines that a prescription is necessary, it will be sent directly to your preferred pharmacy after the consultation. Ensure your pharmacy details are updated in your Patient Portal.
Yes, if your provider determines that your condition requires a more in-depth discussion, you can switch to a 15-Minute Video Consultation. Any additional charges will be discussed before proceeding.
Yes, you can book separate consultations for different conditions. Each consultation focuses on one specific health concern to ensure thorough and personalized care.
Messaging follow-ups are included for up to 24 hours after your consultation to address questions about your visit summary or treatment plan. Any additional follow-ups may require a new consultation.
If you miss your appointment, please contact us immediately. Missed video consultations without prior cancellation may result in a no-show fee. Check our Cancellation Policy for details.
All you need is a smartphone, tablet, or computer with a camera, microphone, and stable internet connection. No special apps are required; consultations are accessible through your browser or the Patient Portal.
Yes, your visit summary can be downloaded and shared with your primary care provider or specialist directly from the Patient Portal.
If your visit summary isn’t available within the specified turnaround time, please contact us via the Patient Portal or call our office. We will address the issue promptly.
Cancellation and Refunds FAQs
No, cancellations are not allowed after a consultation has been completed. Please ensure you cancel within the allowed timeframe if you cannot attend.
Yes, if you cancel before a healthcare provider reviews your request, you are eligible for a full refund.
Refunds requested outside the cancellation window will be considered on a case-by-case basis at the discretion of our medical providers. Please contact us via the Patient Portal or by phone to discuss your concerns.
Refunds are processed within 7-10 business days after approval.
Pharmacy Policy FAQs
For Patients
No, E-Health Network is not a pharmacy and does not dispense or ship medications. After your consultation, prescriptions are securely sent to your preferred pharmacy for processing.
No, the consultation fee only covers the medical evaluation. Any medication costs are handled directly with your chosen pharmacy.
Yes, if you do not have a preferred pharmacy, we can recommend pharmacies near your location or mail-order options that provide convenient delivery services.
For Pharmacies
E-Health Network is not affiliated with any particular pharmacy. Prescriptions are sent to the pharmacy chosen by the patient.
Prescriptions are securely transmitted electronically to the patient’s preferred pharmacy.
Pharmacies with questions about patient prescriptions or orders can contact us at pharmacy@e-healthnetwork.us.